Help with a Federal Agency
COVID-19 TRAVEL INFORMATION:
The State Department is advising Americans to avoid all international travel at this time. In countries where commercial departure options remain available, Americans seeking to return home should make immediate arrangements to do so, unless they are prepared to remain abroad for an indefinite period. For more information on the State Department’s worldwide “Level 4” travel advisory, please see here.
A number of countries have suspended all international air travel, and more may follow suit. We are in regular contact with the State Department and continue to encourage them to explore every feasible option for Americans in those countries to return home safely.
The State Department has created a 24-hour public hotline for Americans abroad who are impacted by the COVID-19 crisis. For callers in the U.S. and Canada, the number is 888-407-4747. For those dialing from overseas, the number is 202-501-4444. Travelers are also strongly encouraged to enroll in the State Department’s Smart Traveler Enrollment Program (STEP) to receive alerts and make it easier to locate them in an emergency. The only way for our missions abroad to know that an American is in country is to register through STEP. Once they do so, the mission will not only know whether the citizen is present on the ground but will also be able to send that person updates in real time. This is the quickest way for Americans to receive the most up to date information where they are.
If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.
Residents of the 48th Congressional District of California can contact us for assistance in dealing with Federal agencies. In order to better serve you, this form will generate a printable page that you should sign and mail to our office.
Please include all pertinent information and claim numbers in your correspondence—such as:
- Your Social Security number for a case involving Social Security;
- VA claim number for a case with Department of Veterans Affairs;
- Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
- Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
- Copies of any related documents or correspondence that you may have from the agency involved;
The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.
We must have your signature to proceed with this type of request. You will review, print, and sign the document after it's generated from the information you enter below.
This is a three step process:
- Fill in the form with the required data, then click the “Generate Request for Review” button at the bottom of the page.
- Review the form to ensure all data is accurate, then sign the form.
- Email the signed form to Casework.Rouda@mail.house.gov or print and mail signed form to 4000 Westerly Place #207, Newport Beach, CA 92660 or fax signed form to 202-226-2263